Pathfinder Solutions

‍PLEASE READ THIS PATHFINDER PRIVACY POLICY (“PRIVACY POLICY”), WHICH IS PART OF THE PATHFINDER SOLUTIONS PBC TERMS OF USE (“TERMS OF USE”), CAREFULLY.ANY TERMS DEFINED IN THE PATHFINDER SOLUTIONS PBC TERMS OF USE SHALL HAVE THE SAME MEANING IN THIS PRIVACY POLICY.THIS PRIVACY POLICY PERTAINS TO YOUR ACCESSING, DOWNLOADING, OR USING THE MOBILE APPLICATION OF PATHFINDER SOLUTIONS PBC OR BY USING ANY OTHER SOFTWARE OR SERVICES OFFERED BY PATHFINDER SOLUTIONS PBC IN CONNECTION WITH THE MOBILE APPLICATION, INCLUDING, BUT NOT LIMITED TO, PATHFINDER BRIDGE (COLLECTIVELY, THE “SERVICE”) INCLUDING ALL CONTENT AVAILABLE THROUGH THE SERVICE

Pathfinder Solutions PBC (“We”) reachable at info@pfsbc.com believes that it is important to protect the privacy of your information.This Privacy Policy describes our practices in connection with information we collect through the Service that We own or operate and that contain a link to this Privacy Policy including the information collected during registration for and through Your use of the Service, how We use it, how We share it, how We protect it, and the choices You can make about Your information.

ATTENTION:PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE ACCESSING, DOWNLOADING, OR USING THE SERVICE.ACCESSING, DOWNLOADING, OR USING THE SERVICE INDICATES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN FULL. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT ACCESS, DOWNLOAD, OR USE THE SERVICE. You acknowledge (a) that You have read and understood this Privacy Policy; and (b) this Privacy Policy shall have the same force and effect as a signed agreement.

In order to provide the Service, We share personal information We collect from You.

Unless explicitly stated otherwise, any new features that augment or enhance the current the Service shall be subject to this Privacy Policy.

Please review the Privacy Policy each time You use the Service.BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY.If We materially change this Privacy Policy, We will let You know by showing it to You again when You access the Service (via inclusion in our next the Service update that is submitted to the Service and Google mobile applications platforms), or by sending an email notifying You of the changes to the email address We have on file for You.

I. Information We Collect

We collect information from You when You register and use the Service, post, contact or interact with us, fill out a form, and voluntarily provide us with Your comments and other content in connection with using the Service.

When You register to use the Service, We may collect Your location, telephone number, email address, country, and any other information that You provide in registering for or using the Service.

When You use the Service, We may collect Your name, gender, age (simply to confirm you are over 18), treatment programs You are attending/have attended, recovery groups You are a part of, timestamps when leaving/entering the Service, debug data, device information including OS and Platform versions; current sober housing provider (if any), and analytical usage data, and Your Internet Protocol (IP) address. We may additionally access any other information, such as comments or feedback, You voluntarily provide (including through use of Your camera, location, and photos).

We may collect information about You from third-party sources.

Google Maps. Google Maps is integrated with the Service, and We may receive Your personal information from Google in connection with Your use of the Service, including search terms, IP address, and latitude/longitude coordinates.See policies.google.com/privacy for Google’s privacy policy.
PubNub. PubNub is a communications company that Pathfinder uses to facilitate text messaging and other communication services for account verification or alert purposes.These relate to messages providing verification codes.Further information related to the PubNub platform, including how messages are sent, is available through PubNub’s website.In using our the Service, PubNub may collect information about Your communications.For more information on how PubNub collects Your data, please visit www.pubnub.com/privacy-policy/, www.pubnub.com/terms-and-conditions/.
Sentry. Sentry provides self-hosted and cloud-based error monitoring that helps Us discover, triage, and prioritize errors in real-time and correcting software bugs, which error report includes information such as the Your device type, device name, and other data. For more information on Sentry’s data processing and how it works, see Sentry’s privacy policy: sentry.io/privacy/.
Mailgun. Mailgun is an email processing platform provided by Mailgun Technologies (“Mailgun”). We use Mailgun to send emails from Us to Users, including You.In providing the platform, Mailgun will collect Your email address and other types of data as defined in the Mailgun’s privacy policy.For more information on how Mailgun collects Your data, please visit www.mailgun.com/privacy-policy/.
Zoom. We use Zoom for various types of online collaborative services.Read Zoom’s privacy policy here. zoom.us/terms

II. How We Use Your Information

We may use the information that We collect for several purposes, including:

To provide services to You (including, but not limited to, sending an SMS message or other notification to provide verification codes);
To create or add to Your user profile or registered account;
To process and respond to Your inquiries and comments;
To send You information about Your relationship or transactions with us;
To develop new products and services;
To personalize and enhance Your experience using the Service;
To send periodic emails.The email address You provide may be used to send You information and updates pertaining to Your account, in addition to occasional company news, updates, related product or service information, etc.Note: If at any time You would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email;
To generate and review reports and data about user bases and service usage patterns;
To compile aggregate data for internal and external business purposes, including compiling anonymous data to be shared, for no compensation to us, with nonprofits, public health agencies, or research institutes that work in the field of Substance Use Disorder;
To prevent fraud and abuse of the Service and to otherwise protect users and visitors and our business;
To comply with governmental regulations, where applicable;
To assist law enforcement and respond to subpoenas;
To perform other business activities as needed, or as described elsewhere in this Privacy Policy; and
As explained elsewhere in this Privacy Policy, personal information We collect may be processed by our partners in providing related services to the Service (such as administration services, technical services relating to the maintenance, servicing, and upgrading of software, hosting services, customer service, data migration services, and analytical services, among others).

Please note that You may choose not to allow us to use Your personal information for certain purposes, as described in the “Your Choices Regarding Your Information” section below.

We will be entering into agreements with treatment programs whose mental health and other health care professionals (“Providers”) will be able to communicate with You about your recovery. We will enter into business associate agreements with such treatment programs in order to make our the Service available to You.

We will comply with applicable business associate agreements, this Privacy Policy, and the Health Insurance Portability and Accountability of 1996, as amended, and its implementing regulations (collectively, “HIPAA”) with respect to your information that is protected health information, as defined under HIPAA. This Privacy Policy is separate from applicable HIPAA notices of privacy practices of treatment programs who use Our the Service. Your affiliated treatment center’s notice of privacy practices describes in detail how it uses and discloses your protected health information. Please contact your treatment center for a copy of its HIPAA Notice of Privacy Practices.

III. How Your Information is Disclosed

Information may be disclosed to third parties in accordance with our Privacy Policy.Please note that a user may choose not to share certain information as described in “Your Choices Regarding Your Information” below.

Treatment Programs and Healthcare Providers. Treatment programs and their healthcare providers will use a complimentary service called Pathfinder Bridge which will facilitate the connection between You and your chosen treatment programs in order to allow such treatment programs and their staff (a) to view your User Submissions; (b) to directly communicate with You through the Service; (c) to monitor or otherwise assist in Your recovery, including but not limited to tracking Your engagement with the Service, tracking Your self-reported state of mind through the Service, and tracking the extent of communication between You and others through the Service; (d) to help You track Your recovery path and progress.
Other Users. Other users of the Service, with Your approval, may communicate with You through the Service pursuant to the Terms of Service.
Third Party Service Providers and Business Partners. We may use third-party service providers and business partners to perform functions in connection with the Service, such as communications, analytics and functions related to analyzing and improving the Service usefulness, reliability, user experience, and operation, storing data, securing data, hosting data, migrating data, providing products and services, and as otherwise described in this Privacy Policy.Additionally, We may share Your information with the Service and Google in their capacities as mobile application platforms, to be used in accordance with their respective privacy policies.
- Google Maps. Google Maps is integrated with the Service, and Google may receive Your personal information in connection with Your use of the Service, including search terms, IP address, and latitude/longitude coordinates.See policies.google.com/privacy for Google’s privacy policy.
- PubNub. PubNub is a communications company that Pathfinder uses to facilitate text messaging and other communication services for account verification or alert purposes.These relate to messages providing verification codes.Further information related to the PubNub platform, including how messages are sent, is available through PubNub’s website.In using our the Service, PubNub may collect information about Your communications.For more information on how PubNub collects Your data, please visit www.pubnub.com/privacy-policy/, www.pubnub.com/terms-and-conditions/.
- Sentry. Sentry provides self-hosted and cloud-based error monitoring that helps Us discover, triage, and prioritize errors in real-time and correcting software bugs, which error report includes information such as the Your device type, device name, and other data. For more information on Sentry’s data processing and how it works, see Sentry’s privacy policy: sentry.io/privacy/.
- Mailgun. Mailgun is an email processing platform provided by Mailgun Technologies (“Mailgun”). We use Mailgun to send emails from Us to Users, including You.In providing the platform, Mailgun will collect Your email address and other types of data as defined in the Mailgun’s privacy policy.For more information on how Mailgun collects Your data, please visit www.mailgun.com/privacy-policy/.
- Zoom. We use Zoom for various types of online collaborative services.Read Zoom’s privacy policy here. zoom.us/terms
Business Changes. If We become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction, or if the ownership of all or substantially all of our business otherwise changes, We may transfer Your information to a third party or parties in connection therewith.
Affiliates. We may also share Your information with our affiliates for purposes consistent with this Privacy Policy.Our affiliates will be required to maintain that information in accordance with this Privacy Policy.
Investigations and Law. We may disclose information about You to third parties if We believe that such disclosure is necessary to:
- Investigate fraud and abuse on the Service;
- Take action regarding suspected illegal activities;
- Enforce or apply this Privacy Policy or other agreements with us;
- Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
- Protect our rights, reputation, safety, and property, or that of users or others;
- Respond to claims and legal process (for example, subpoenas); and/or
- Protect against legal liability.
- Prevent You from taking action to hurt Yourself
Aggregated Information. We may share aggregated information relating to users of the Service with affiliated or unaffiliated third parties, including academic and research institutions.This aggregated information does not contain personal information about any user.
Posting Messages, Comments, and Content. Our the Service permit users to have collaborative discussions and/or share information. Please note, any information you submit or post may be visible by other users of the Online Service, and such users may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

IV. Cookies, Local Storage, and Other Tracking Technologies

Cookies, understood within this Privacy Policy to mean both traditional cookies and other types of tracking technologies that provide “cookie-equivalent functionality,” such as software development kits, device identifiers, and statistical IDs, are small text files or pieces of code that enable the Service to capture and remember certain information.You can instruct Your device to stop accepting cookies.But, if You do not accept cookies, You may not be able to use all portions of all functionality of the Service.

Persistent cookies remain on the visitor’s device until they have either been deleted or expire.
Session cookies disappear from the visitor’s device when they close the Service.
Flash cookies (also known as local shared objects) are data files that can be created on Your device by the websites or apps You visit, and are a way for websites or apps to store information for later use. Flash cookies are stored in different parts of Your device from ordinary browser cookies. You can disable the storage of flash cookies. For additional information about managing and disabling flash cookies, please visit helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
Web beacons are small strings of code that provide a method for delivering a graphic image for the purpose of transferring data. You can disable the ability of web beacons to capture information by blocking cookies.

We use cookies and other tracking technologies to help us understand and save Your preferences and interests, so We can personalize Your future visits and compile aggregate data about the Service traffic and the Service interaction to offer better the Service experiences and tools in the future.

Some of our business partners also use tracking technologies on the Service, some of which may track users across the Service and over time.

V. Security

We implement a variety of security measures to protect the safety of Your personal information when You enter, submit, or access Your personal information.Please keep Your account password secure to help ensure the safety of Your personal information.

While We take reasonable measures to protect the information You submit via the Service against loss, theft, and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet, email, or mobile application transmission is ever fully secure or error free.Email or other messages sent through the Service may not be secure. You should use caution whenever submitting information through the Service and take special care in deciding with which information You provide us.

It is your responsibility to safeguard the devices you use to access our the Service (such as laptops, tablets and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal information using those devices. If you log into the Service using a public computer or device, or the computer or device of another person, you should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Service for more than a few minutes otherwise, the next user of that computer or device may be able to access your account and the Information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal information on a lost, stolen or misplaced device or on a public computer or kiosk where you do not for any reason take the necessary steps to log out of your account prior to ending a session on such public computer or kiosk.

WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS, OR CAUSES BEYOND OUR CONTROL.

VI. Data Retention Policy, Managing Your Information

We will retain Your information for as long as You use the Service and for a reasonable time thereafter. We may retain and use Your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, and/or for the period required by laws in applicable jurisdictions.Please note that some or all of the information We have collected may be required in order for the Service to function properly.In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

VII. Links to Other Websites or Online Applications

This Privacy Policy applies only to the Service. The Service may contain links to other websites or apps, or may forward users to other websites or apps, that We may not own or operate. The links from the Service do not imply that We endorse or have reviewed these websites or apps. The policies and procedures We describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these website or app providers directly for information on their privacy policies. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party. Nonetheless, We seek to protect the integrity of our the Service, and welcome any feedback about these linked websites and mobile applications.

VIII. Your Choices Regarding Your Information

You have choices regarding the use of information by the Service.

Changing Your Information – You may request to review, update, or have deleted any personal information collected from You through the Service by contacting Your treatment program. However, We reserve the right to retain personal information as necessary for our business purposes, and to comply with laws.
Closing Your Account – You may close Your account by contacting us at info@pfsbc.com.If the email address or telephone number associated with Your account is not active, We may close Your account without notice.

IX. Information Collected From Other Websites and Mobile Online Applications, and Do Not Track Policy

Through cookies We place on Your browser or device, We may collect information about Your online activity after You leave the Service. Just like any other usage information We collect, this information allows us to improve the Service and customize Your online experience, and otherwise as described in this Privacy Policy. Your browser may offer You a “Do Not Track” option, which allows You to signal to operators of websites and mobile applications and services (including behavioral services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites and mobile applications and services. The Service does not support Do Not Track requests at this time, which means that We collect information about Your online activity both while You are using the Service and after you leave the Service.

X. Children

We do not knowingly collect personal information from an individual under age 18.If You are under the age of 18, you are not permitted to submit any personal information through the Service.If You have reason to believe that We may have accidentally received personal information from an individual under age 18, please contact us immediately at info@pfsbc.com.

XI. Terms and Conditions

Please also visit the Pathfinder Terms of Use, which state the terms, disclaimers, and limitations of liability governing Your use of the Service.

XII. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time.Please review this Privacy Policy periodically, and especially before You provide any information.This Privacy Policy was made effective on the date indicated above.

XIII. How to Contact Us

Please feel free to contact us by email at info@pfsbc.com if You have any questions about this Privacy Policy.

XIV. Your California Privacy Rights

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes, and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year.You may make one request each year by emailing us at info@pfsbc.com.

XV. Your Nevada Privacy Rights

Senate Bill No. 220 (May 29, 2019) amends Chapter 603A of the Nevada Revised Statutes to permit a Nevada consumer to direct an operator of an Internet website or online service to refrain from making any sale of any covered information the operator has collected or will collect about that consumer. You may submit a request pursuant to this directive by emailing us at info@pfsbc.com. We will provide further information about how We verify the authenticity of the request and Your identity.

‍